This episode is the fifth installment of the ‘Views from the Summit’ series of peer to peer discussions with leaders in the Captive Insurance Industry. John Howard, President of Summit Asset Management talks with today’s guest Nicholas Crichlow, Senior Vice President, Marsh Captive Solutions. Nicholas discusses his career in the domestic and captive insurance industries in Barbados, what the wider International Financial Services sector means to him and how he views Barbados' opportunities in the space.

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• Nicholas' background and career - 00:20
     - Moving to Marsh in 1990 from the domestic insurance industry
     - Law degree
     - CGA Association President

• Entering into captive insurance - 05:50
     - Similarities to domestic insurance
     - New challenges
     - Upskilling and growing to service international clients

• Advice to those seeking to enter captive insurance and broader International Financial Services (IFS) sector - 8.45
     - Types of professionals in the sector
     - Solid prospects for the industry given strong history
     - Barbados' responsiveness and dedication

• How to communicate the value of the IFS sector to Barbadians? 12:30
     - Direct Employment of Professionals
     - Indirect Linkages to Hospitality Sector

• Changes to the way of work - 14:30
     - Client service - Speed of communication and expectations increasing
     - Insurance offering - improving and expanding policy offerings e.g. cyber-insurance
     - Geographic markets - traditional markets (North America) and new markets (Latin America)
     - Leadership - moving to Head of Office position

• The Marsh Experience - 19:50
     - Quality products to clients - Local experience is on par with the Global Brand
     - Use of technology
     - Wide Marsh Network
     - The Barbados benefit - "Bajan hospitality"

• The Impact of Legislative and Regulatory Changes 27:00
     - Barbados' history of substance is a solid foundation
     - Opportunity from OECD Compliance
     - Need for business facilitation at high standard - clarity and consistency of service levels

• Investment Management 30:55
     - Key traits that are needed
     - Meeting benchmarks
     - Conservative portfolio positioning
     - Timely reports
     - How clients react to lower rates - more acceptance, less search for yield

• The lighter side of things - 37:30
     - Learning Spanish and a call to the Bar?
     - Cricket and its timeless appeal